Real Calls

In-Call Case Studies

Three real outbound calls from live operations, with the exact moments SWP OS detected a risk and the rep recovered — in seconds. Timestamps and triggers are taken straight from the platform.

Case Study 01 SME transport company · strong buying intent · 7m 04s

Compliance Recovery Inside a Live Close

The rep was seconds from securing the deal — and about to skip a mandatory recording disclosure. SWP OS flagged it the moment the close began, and the rep recovered it without losing the sale.

02:11Agent: "So you're currently on a variable, yeah?"

02:13Prospect: "Yeah, it's all over the place to be honest."

02:16Agent: "Yeah we're seeing that a lot… locking businesses into fixed rates…"

02:28Prospect: "Alright… and that's cheaper than what I'm on now?"

03:02Agent: "What I'll do then is just get this secured for you today—"

SWP Trigger · 03:05 — Missing compliance disclosure

03:10Agent: "—sorry, just before we go ahead, this is a recorded agreement… 12-month fixed contract. That okay?"

03:17Prospect: "Yeah yeah, that's fine."

03:31Prospect: "Alright, go on then."

Case Study 02 Restaurant owner · distracted, moderate resistance · 9m 12s

Layered Objection Handling

Two objections, back to back — a loss of control early on, then an existing-supplier brush-off. The platform flagged each one as it surfaced, and the call recovered into a booked follow-up.

01:49Prospect: "Yeah I'm just in the middle of something, what is it?"

02:07Agent: "Alright, well… yeah I mean we can still—"

SWP Trigger · 02:08 — Loss of control

02:12Agent: "—that's exactly why I called… we can run a quick check…"

03:11Prospect: "But we've already got someone."

SWP Trigger · 03:13 — Existing supplier objection

03:29Agent: "It's not about replacing them, just checking competitiveness."

04:02Prospect: "I'd need to speak to my partner."

04:06Agent: "That's expected—let me send something you can both review."

04:18Agent: "What's the best email?"

Case Study 03 Manufacturing firm · gatekeeper resistance · 5m 26s

Gatekeeper Breakthrough

A hard gatekeeper block in the first 15 seconds. The platform flagged it instantly; the rep pivoted to a pricing-discrepancy angle and reached the decision maker.

00:13Agent: "Calling about your energy—"

00:15Gatekeeper: "You can send an email."

SWP Trigger · 00:17 — Gatekeeper block

00:22Agent: "—it's about a pricing discrepancy across similar sites…"

00:33Gatekeeper: "…what's your name?"

00:48Decision Maker: "Hello?"

00:50Agent: "I'll be quick—this is about your current energy rates…"

01:01Decision Maker: "Possibly, yeah."

In-Call Case Studies

Compliance Recovery Inside a Live Close

Layered Objection Handling

Gatekeeper Breakthrough

Want to See It on Your Calls?